Effective date: 27 March 2019
At London Carriages we ensure that we provide a trusted, reliable and happy journey to all our customers, and seek to ensure that our drivers are happy to continue to work for us. We are dedicated to maintaining your trust with us, and this starts by respecting the privacy rights of our online visitors.
We seek to ensure that we are transparent in outlining how we collect, use, store and protect your personal information when you engage with us.
In compliance with the (UK) General Data Protection Regulation 2016/679, the ‘Data Controller’ is London Carriages & Couriers Ltd, 50 Hanbury Street, Shadwell, E1 5JL.
We may occasional update this statement. Your use of our Website and LC Drivers (herein known as the “App”) and your continued engagement with us under the Terms of Service of the applicable Driver Agreement will mean that you accept this and any subsequent revisions.
What personal information do we collect from you?
(a) Your name, address, phone number, national insurance, photograph payroll, bank account records.
(b) Other unique identifiers such as badge and driver license numbers, driving licensing data and vehicle information, such as car insurance, MOT and V5 logbook details.
(c) Vehicle activity and travel data include the precise location, geographical information via GPS or otherwise, the position of the Driver’s to the Passenger. The Driver acknowledges that we collect mobile sensor data from their device(s), such as speed, direction, height, acceleration, deceleration, and this may be used for furthering and improving our services, including quality management performance and location-based accuracy services such as ride requests in proximity, analysis of usage patterns and reports.
(d)Information from Driver’s devices, including IP address web browser type, mobile operating system version, phone carrier and manufacturer, application installations, device identifiers, mobile advertising identifiers, and push token notifications.
(e) Information about your interactions with the LC Drivers Platform, and actions within the App, and the dates and times of your visits.
(f) Communication(s) in which we receive and monitor between Passengers/Customers and Drivers, including the date and time of the call(s) or SMS message(s), the parties’ phone numbers, and the content of any SMS message(s), For security purposes you will be given notice that any calls that you engage in with London Carriages and Passengers/Customers may be recorded for training or monitoring purposes and by proceeding you agree to allow London Carriages to monitor and/or record communication(s).
(g) Medical or health conditions (or accessibility/mobility needs), race and ethnic origins.
(h) Results of a secure Basic Disclosure Check to provide any information on previous criminal convictions or alleged offences, where relevant, as part of our operator obligations and TFL licensing requirements.
(i) Transaction information- as a Driver of London Carriages, you will receive payment for the provision of services pursuant to the Service Agreement with us. To therefore ensure our Drivers get paid, we collect information about Driver’s bank account details, tax information and other payment information provided by Drivers.
What about cookies?
Our Website may also use cookie and tracking technology depending on the features offered.
“Cookies” are very small files that are sent by us to your computer or other access device which we can access when you visit our site in the future. Cookies and tracking information can help customise the Website for visitors and are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Website, and understanding how visitors use the Website, and build up a demographic profile.
There are three types of cookies:
These cookies enable you to browse the Website and use our features such as registering to enquire on our Drivers page.
We use these cookies to measure and analyse how our Drivers use the Website. This allows us to continuously improve our Website and the services offered to you.
When browsing, the website will remember the preferences you make (for example, remembering your login, language or location). This makes your browsing experience simpler, easier and more personal to you.
Personal information cannot be collected via cookies and other tracking technology; however, if you have previously provided personal identifiable information, cookies may be tied to such information.
By using our Website you agree that we can place these types of cookies on your device and access them when you visit the site in the future.
If you want to delete any cookies that are already on your device(s), please refer to the help and support area on your internet browser for instructions on how to locate the file or directory that stores cookies. Please note that by deleting our cookies or disabling future cookies, you may not be able to access certain areas or features of our site.
How is this personal information used?
When you register via our Website www.londoncarriages.co.uk/drivers and/or our App, we can use your personal information for any combination of the following reasons, including but not limited to:
Who may we disclose your personal information to?
Whilst we are committed to ensure your personal information is kept secure, it may be necessary to disclose such to any or a combination of the following:
Where is this personal information stored and how do we ensure it is safeguarded?
How you can access and change the personal information that London Carriages holds about you?
How can you contact us?
App – Go to the menu option on the App and click ‘Contact Us’
Email – firstname.lastname@example.org
Telephone – 0203 302 7240
SMS – 0786 003 9079
Or posting directly to our office: London Carriages, 50 Hanbury Street, Shadwell, E1 5JL.